Frequently Asked – Firefighter Jewelry

Frequently Asked


Which payments do you accept online?
We accept all major credit cards, including Paypal.

Where is our HQ located?
Jewel Tree is located in the Poughkeepsie Galleria Mall in Poughkeepsie, New York.

Is there a mobile app?
A mobile app is in development.

I'm having problems completing an order. What do I do?
Please call us at (845) 298-1244 and we will be happy to assist you.

I live outside of the United States. Can I still order from Jewel Tree?
At this time, Jewel Tree accepts orders for the United States and U.S. Territories. For your protection, we will not ship merchandise if we are unable to verify your billing address.

Do you offer financing?
Yes, we offer Paypal financing.

Do gift cards expire?
No, Jewel Tree gift cards never expire.

Can gift cards be used in store?
Yes, Jewel Tree gift cards can be purchased and redeemed online or in store.

Can I return an item in store that I purchased online?
Yes, we accept in-store returns for online transactions.

Can I order a custom piece?
Yes, please call Jewel Tree at (845) 298-1244 and we will be happy to assist you.

Can I go to my local Jewel Tree store and purchase an item that I saw online?
Many of the items that are offered online can be purchased at your local Jewel Tree store.

Who designed the website?
Lucas Layouts engineered this website. Visit www.lucaslayouts.com to learn more.