Shipping is free for all orders of $150.00 or more. The standard shipping rate for orders below $150.00 is $6.99. We strive to fulfill and expedite your order as fast as possible.
We stand behind every item we sell and want you to experience total satisfaction with your purchase. If you are unhappy with your purchase, Jewel Tree will accept returns within 30 days of the original purchase, with the item in new and unused condition and with all the original packaging, for a full refund or exchange. If you received an item with a certification of authenticity or for the stones, we will require it to be sent back or replaced at the buyer’s expense.
Authorization through Firefighter Jewelry- Jewel Tree is required before sending an item back. We will not accept all returns. Items that are damaged or missing stones will not be accepted. Items over the 30 day limit will not be accepted. Special orders will not be accepted, as all special orders go through the buyer’s final approval before being shipped out.
Items that were damaged upon being received must contact Jewel Tree for further help, and should contact us as soon as possible.
All accepted returns must be shipped at the buyer’s expense and insured for the item’s worth.